Does a guest report that the WiFi is slow? Always make sure to do a speed test first*. In fact, it may be the case that the guest perceives the WiFi as slow, but the WiFi actually shows good speeds and is good. Also keep in mind that factors such as: distance from the WiFi point, metallic materials and height differences can affect the WiFi signal. Despite this, do you still feel that the WiFi is not good? Follow the steps in the form below to see if we can resolve the issue together. If you still have problems at the end of the steps, please complete and submit the form. The form will then reach our Support team after which the failure will be handled further.

– You can download an app or search the Internet for speed test. Or use this website.